KNOVA

Knowledge Management Product (KNOVA) is a reliable product that strives for service excellence by building organizational knowledge and Intelligence. This knowledge management solution is the outcome of 5 years of research and developments involving several man years. This solution can be customized as per the organizations needs and is highly flexible to cater to any extent of customization.

In this sense, 'knowledge' is not the end, but rather the means for further action: what we try to do is to use and share the available knowledge to become better at what we do.

The KNOVA, Knowledge Management Portal helps organization for:

Connecting people to information and knowledge

New work should always begin with finding and using the learning gained from others’ experiences. The most important aspect to building previous knowledge is improving access to any information and or knowledge that provides evidence for policy and best practice advice.

Connecting people to people

Communicating with peers ensures we learn about their experiences and get their useful knowledge first-hand. Working collaboratively to share learning and experiences will save a lot of time and effort, and can help us avoid making mistakes that others might have made.

Organizational improvement

Summarizing lessons learned and experiences gained, then sharing them with others can help build and retain an organization's knowledge. Developing processes to capture and share knowledge, which can then turn learning into practice, helps improve performance.

Communication strategy

It ensures that the key messages of the strategy are correctly communicated. It raises awareness and understanding and helps embed the knowledge management tools and techniques into the organization.

FEATURES

Expert Directory - special skills, expertise, and experience of officers

Maintain Wikipedia of all the case summary and reports of the officers involved

Blogs to share the experience on handling any cases and thoughts on how a case could have handled better.

Form Communities of Practice (CoP’s) with people of common interest, who have a common goal and desire to share experiences, insights, and best practices.

Conduct and articulate the lessons learned/after action review after a case is resolved and/or closed.

Articulating the Decision Diaries – sharing the decisions and learning from it.

Ideas Management - to capture the new ideas that are shared by the officers and to validate, and finally adopt.

Forums to ask for advices from the officers, share experiences and also view existing posts.

Podcasts (Video Library) as officers training videos, learning videos and public conference videos etc.,

Maintain the repository of reports that are related to cases.

Business Intelligence with the real-time information by integrating with the other systems and to provide Dashboard of information such as patterns, trends, alerts, incidents and other statistical data.

Polls & Surveys to get the feedback from the officers