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Managed Services

Tentacle Technologies aims to provide the highest level of quality services throughout the Malaysia and worldwide. Managed Services allow businesses of all sizes to get a high level of IT expertise without having to absorb the cost of full time employees. As a Managed services providers we can effectively relieve your IT burden, enabling you to focus your resources on your core business.

Most small and medium businesses have a common problem; they need IT staff and computer support, but often can't justify the cost of hiring a network engineer or administrator. In most cases, they simply don't have the amount of work needed to justify one or more IT employees or they don’t intend to have an IT division on their own, if you are one among them we will provide you with the experts to implement and manage it.

We provide our Customer with a single point of contact for all communications and escalation for major issues regarding the coordination of all contracted services, which also includes central reporting, invoicing, needs and performance evaluation, among others.

Following are the list of our managed services that we offer to our clients.

Infrastructure Maintenance

As demands on the IT infrastructure is rapidly increasing, several companies are looking for a reliable and cost effective means for maintaining their IT applications and systems and optimizing their internal infrastructure management processes. Today, IT infrastructure needs to be available 24x7 with extremely high uptime requirements. It requires heavy investment in support organization to maintain such infrastructure.

At Tentacle Technologies, we have been providing Infrastructure maintenance and support services to some very large clients. We are providing a wide range of services through a dedicated and specialized team of IT consultants , system administrators and support specialists ensuring that we not only meet but exceed the agreed upon SLA terms.

Some of the specific areas of service are:

System Monitoring & Administration

Database Administration

ITIL Implementation & Administration

Server Maintenance

Monitoring your servers, workstations and network equipment is a critical requirement to having your business up and running 24/7/365. Using us as your Managed Services partner is like having a full time IT (Information Technology) Staff on your payroll. We will provide and take care of your business needs for a fraction of the cost.

Antivirus protection to the servers is a must and it has to be maintained and updated on a daily basis. Without the proper setup of your antivirus software, your company is susceptible to the thousands of computer viruses and malware that is lurking on the Internet looking for a vulnerable network. We will make sure the servers are protected and are 100% effective all the time.

Patch’s and Updates to the servers are to be performed; we actively apply and schedule critical system patches, firmware upgrades and drivers while actively preventing downtime and security breaches.

Data Backup

Backups and Disaster Recovery may very well save your company. We will take charge and set up a secure, rock solid backup and disaster recovery plan for all of your data. With our solution in place and working properly, you will be prepared for any disaster that may happen to your business. If a disaster happens, we can restore your entire business data to new hardware and have you up and running again within days, and in most cases, hours.

We securely backup your data in the DVD, tape drives and in SAN hard drives depending on the volume of data and on your requirement, we ensure that

Hosting

As a Hosting partners, we deliver secure, managed access to a variety of applications, including your business-critical applications. With our Managed Shared Server solution, our IT professionals create a custom shared server environment for your business’s needs. We take the burden of troubleshooting, updating, monitoring, and managing the equipment and backup. This provides constant and current data availability for your users while providing stability and functionality so that you and your users can focus on your business.

Unlimited support, 24x7x365

99.999% Network Uptime Guarantee

24x7x365 Monitoring Services

Immediate Reaction to Alerts and Failures

Managed Backup Solution